Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have got received an error from your local shipping and delivery service and might like to terminate your order, first check your e-mail and/or spam filtration this means you clicked about the correct shipping and delivery address and/or URL. Once this has been done, if you are still enthusiastic about continuing, just reply to the e mail with the details of your request and you may greatly appreciate any kind of assistance you might offer. For technical issues, you may possibly need to make contact with customer support via their particular contact number: (Toll Electric Tobacconist Free). Alternatively, if an individual have any additional questions, you may send us a great email and we will try our best to be able to assist you.
Your package appear at your door within seven to ten working days. Take note that will shipping times may vary from a single courier company to another. Hence, it is, always preferable to buy with a reliable company. To help ensure your bundle arrives safely, we always advise that will you sign your parcel’s “Thanks Regarding Sending” section when it arrives. Your regional delivery services usually are required to obviously display this personal confirmation on all sent items, which includes Element Vape items.
Once your parcel has arrived at your door, you will need to collect that as soon because possible. This will be normally done by simply completing a self-addressed, stamped envelope together with your return deal with and tracking quantity. Upon arrival, ensure that your unit is totally charged and ready to start using this immediately. Do not hold out for your Element Vape product in order to warm up; this cannot be stressed sufficient, particularly in the case associated with rechargeable batteries.
As layed out inside the above paragraph, when shipping in order to UK residents, shipping is going to be facilitated simply by one of our across the country network of courier companies, such since DPD, FED FORMER MATE or UPS : but please enable for additional charges to be used into consideration whenever placing your order. Customers located within the Republic of Ireland are not permitted to buy online. Inside most cases, clients located within the particular Republic of Ireland will be not able to purchase the item by using credit credit cards or debit cards. We are currently experiencing some issues together with credit card fraud in Europe and certain cases, payments made making use of these methods might be declined or perhaps reversed. In add-on, all deliveries to EU customers might be subject to taxation and import responsibilities.
Whenever shipping internationally, you should note that traditions procedures are incredibly time-consuming and often require the assistance of a good independent customs agent. In the situation of an brought in product, delivery periods will be dependent on your courier’s international delivery services and transit times may greatly surpass our internal shipping and delivery estimates. In case you are uncertain of expected transportation times, please contact us immediately. Worldwide orders will generally arrive within three to five business days right after payment has been received.
For all questions concerning this matter, make sure you note that queries should be focused towards our company headquarters. Should an individual need to make changes or inquire concerning our services inside general, you can do so at anytime during company hours, Monday by means of Friday, except Sunday, Wednesday, and Thursday. Should you possess any other concerns, you can both contact our consumer service team or even one of the sales representatives at the main office. If you prefer to location your order online, you are pleasant to visit internet site and follow the particular simple instructions offered. All billing plus ordering information may be provided in the click associated with a button.
As usually, we strongly recommend that all orders be paid with regard to in full before shipping and delivery or delivery associated with products. Any changes to shipping or delivery policies is going to be clearly indicated on receipt of payment. In the celebration of a problem in any merchandise, please contact us right away for a return or alternative. As long because your satisfaction will be our most important, we all will work with you to definitely make positive that you possess the very best electronic products available.